For today’s high-net-worth families (HNW), financial complexity is a given. They expect every aspect of their finances—trusts, investments, tax strategies, philanthropy, and more—to connect seamlessly in a secure, digital-first relationship. When that integration is missing, the relationship between a wealth manager and their client is weakened.
The most successful firms are redefining what exceptional service means by uniting trust and wealth management technology into a single, modern experience. Our whitepaper, Meeting the Needs of High-Net-Worth Families, demonstrates how forward-thinking wealth management companies are securing loyalty across generations.
A Convergence Long in the Making
For years, trust administration and investment management operated on parallel tracks. That separation no longer reflects how clients think about their wealth, as families want everything connected: their strategy, information platform, and advisor relationship.
Firms that leverage a modern technological infrastructure will deepen relationships across generations. Those that don’t risk losing relevance, clients, and assets. In fact, the numbers are telling:
55% of high-net-worth clients say digital capabilities influence their choice of firm[1]
47% are dissatisfied with their current digital experience[2]
43% of family offices have experienced a cyberattack in the last two years[3]
Technology That Connects and Protects
Serving HNW families requires both the ability to manage complexity and the commitment to protect it. With scalable precision and intuitive access, SS&C Black Diamond® Wealth Solutions enables wealth and trust management companies to tailor every interaction while maintaining operational efficiency, including:
Manage complex family structures
Integrating trust and investment data across generations
Delivering real-time consolidated reporting through a personalized experience
Security is equally important. HNW families often operate across jurisdictions, entities, and generations, each with its own privacy and protection requirements. Meeting those needs means going beyond firewalls and compliance policies to deploy technology that can:
Provide role-based access that respects a family’s structure
Maintain audit trails that meet fiduciary standards
Apply encryption and controls
By combining powerful technology with robust security, firms can offer clients peace of mind while delivering the connected, digital-first relationship they expect.
While the trust and wealth management businesses are evolving, it is fundamentally about relationships. Building the right technological foundation now will go a long way toward strengthening relationships for years to come.
To learn more, download the paper Meeting the Needs of High-Net-Worth Families.
To discover how SS&C Black Diamond Wealth Solutions can help your business grow by uniting trust and wealth management in one modern experience, request a personalized demo, call 1-800-727-0605, or email info@sscblackdiamond.com today.
[1] Wealth advising 2024: Key trends for success, Capgemini
[2] Ibid
[3] The Family Office Insights Series – Global Edition, Deloitte. Accessed June 4, 2025.
