ACCG Retirement Services administers retirement plans for Georgia's county and government employees. As the organization expanded, its legacy payment platform became difficult to maintain, increasing operational risk and limiting scalability.
With Black Diamond Paying Agent Services, ACCG has:
Replaced a legacy payment platform with a modern, scalable solution
Transitioned from paper checks to 99.99% direct deposit for payments
Increased monthly payment volume from approximately 8,000–9,000 to over 14,000 payments, while maintaining uninterrupted operations
Enhanced operational efficiency, reporting, and participant experience through an intuitive platform and ongoing collaboration
Read the full case study to see how ACCG modernized its payment process and established a scalable foundation for continued growth.
